The recording will direct you to click the word "Help," saying that it's "found at the bottom of any Facebook page. In fact, if you're on your main Facebook feed, there is no "bottom" of the page. If you want to contact Facebook, you'll first need to log into your account.
On the desktop site, look up at the top right corner of the screen. Click on "Report a problem" and another menu will pop up that features two clickable options: "Help us improve the new Facebook" and "Something went wrong. If you have a suggestion to make about a dysfunctional feature, select "Help us improve the new Facebook. But for more general customer service inquiries, Facebook is rather inscrutable.
Your best bet may be to go to the Help Community and ask your question to other platform users like yourself. Find the Facebook Help Center from the question mark dropdown menu.
Facebook; Business Insider. On the Help Center page, scroll down as far as you can. On the left near the bottom of the page, click "Visit Help Community. You will be taken to a page where lots of questions have already been answered. Navigate through the tabs at the top of the page to find a category relevant to your question, or type your question into the search bar at the top. Click on one of the results to find the answer to your question. Another way to attempt to connect with Facebook is to reach out to them through or mention them on another social media platform.
People may see the option to suggest edits to your Facebook Page. What happens when I connect my Facebook Page and Instagram account? You can connect your Facebook Page and Instagram account to manage info in both apps.
I'm not receiving the email to reset my Facebook password. You requested a new Facebook password but didn't receive your password-reset email. How does Facebook know I'm in an area affected by a crisis? We look at a number of factors to determine if you're in an affected area. These may include:. Learn about Facebook's policy on hacked, unused, or unconfirmed accounts. Nonprofits can apply to use Facebook's Fundraising Tools..
What is data scraping and what can I do to protect my information on Facebook? We want to give you more information and resources to help you understand what happened, what information was impacted and what you can do to help protect your information on Facebook. What information do I need to include in a trademark report to Facebook? The easiest way to submit a claim of trademark infringement to us is to use our online form.
Learn how to add your WhatsApp number to your profile on Marketplace. What information do I need to include in a copyright report to Facebook? Learn what information you need to include in a copyright report on Facebook. Check to make sure you've selected the notifications you'd like to receive by text message SMS. How do I find and use my Facebook activity log? Your activity log lets you review and manage what you share on Facebook.
What is a valid tax ID number? Where you live and how you run your business factors into which tax ID number s you'll need. I'm seeing an error message that my email was removed from my account. If you're seeing an error message that your email was recently removed from your account, you might have forgotten you changed your email or your account might be compromised. What's the difference between organic, paid and post reach?
Organic reach is the number of people who had an unpaid post from your Page enter their screen, and paid reach is the number of people who had a paid post from your Page enter their screen. Why do I see an ad in my homepage about increasing my account protection? Is this really from Facebook? This ad is from Facebook. How do I create an away message for my Facebook Page?
You can create an away message that's automatically sent to people who message your Facebook Page. It's the blue button below the text field where you enter your email address or phone number. This sends a code via your email address or phone number. Check for a message from Facebook. If you entered your email address, you should receive an email from Facebook containing a 6-digit code. If entering a mobile number, you should receive a text message from Facebook containing a 6-digit code. If you choose the email option, you may have to check your Spam folder.
Type your code. Use the box that says "Enter Code" to type the 6-digit code received from the email or text message you received from Facebook. Click Continue on the Facebook page. It's the blue button below the box on the right.
Click Continue again. You can also choose to log out of your account on all devices if you think your account has been maliciously appropriated. Click Continue. Your password has successfully been reset across all Facebook platforms. You can use this password to log in to your Facebook on a desktop browser or using the mobile app. Unfortunately, it does not have a publicly available customer support number. A number with the area code that frequently shows up in online sources as being linked to Facebook is actually a scam number.
Not Helpful 46 Helpful In general, no. However, if you use Facebook ads and have an active ad account, you can get live chat support by going to facebook. Not Helpful Helpful Some contacted me claiming I won money through a Facebook promotion. Is this real? Facebook does not run a lottery, give away money, or ask for bank or credit card info for any reason.
This is a scam. Do not reply to the message. Not Helpful 39 Helpful No, that is a scam. Do not give out any personal information unless face to face with the person requesting it or applying for credit cards, jobs, certain accounts, etc.
Not Helpful 48 Helpful I keep getting text messages with codes to reset my password. I never put in my cell phone number in my Facebook account, and I never requested to reset my password. What is going on? It's a random scam. Someone is attempting to hijack your account. Change your password and use the Facebook privacy settings section to log out of all of your current devices and sessions.
Not Helpful 38 Helpful If this error is still persisting, and preventing you from utilizing Facebook, they would probably like to know about it. Finding bugs and glitches is actually a big-money industry, and Facebook definitely doesn't want any weaknesses in their platform. Unfortunately, they have made it nearly impossible to contact them about specific glitches.
You can submit reports about glitches with the report tool, or contact them through the BBB as outlined in this article. Not Helpful 34 Helpful Someone has opened a Facebook account using my name. How do I delete this fake account? Visit their profile and click "Report" in the menu options. If you don't have your own Facebook account, use this form instead. Not Helpful 61 Helpful Visit the Report Compromised Account page and follow the instructions.
Not Helpful 81 Helpful Someone opened an account using one of my email addresses and I am getting all her notifications. How can I stop this? Log in with that email address and do the "forgot password" option.
Once they email the reset to you, change the password. If she doesn't have access to the email account, she should not be able to get the password. Be sure to log out of all active logins. Not Helpful 25 Helpful Try clearing your browser's cache, or deleting and reinstalling the phone app. If this doesn't work, just try again once a day until your access returns.
Include your email address to get a message when this question is answered. If you can't find the issue about which you wish to contact Facebook in the Help Center, try looking in the Community section--the posts there are usually better-suited to outlying cases. Helpful 0 Not Helpful 5. Facebook's customer service is notoriously detached, meaning that you'll likely get a generic response to most inquiries. Helpful 24 Not Helpful Related wikiHows How to. How to. About This Article.
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