So from next time when you buy these items, be sure not to remove the tag while checking them, else you would not be able to return them. The reason behind this is, nobody would like to purchase a special occasion dress which is already worn or used.
The second reason for implementing this rule was an increased return of special-occasion dresses appeared to be worn, as people misused the Nordstrom Return Policy. There are certain exceptions to the Nordstrom Return Policy which you have to consider while returning to Nordstrom.
You have to contact Nordstrom prior to returning oversized items or unusual merchandise. Further assistance will be provided to you by the customer service for returning these items. If you want to return it to a store, then you should be aware of the point that it can only be returned to Nordstrom store which has Fine Jewelry department.
During these tough times, Nordstrom took all the effective measures possible. Their stores were also closed and now they feel like continuing to take measures so they can again reopen their store and take an approach that will see the safety of all the employees and the customers.
They are determined to create a safe environment for everyone. They also have asked the customers to take necessary measures from their side. We know that you are eager to know how to return your defective item to get back the refund. For this, you must be aware of the methods which are useful for returning a purchased item.
You can either opt for Nordstrom exchange or refund. Nordstrom offers you two ways in which you can return an Item. If you have purchased an Item from Nordstrom. Furthermore, if you purchased it from Nordstrom store then you can only return it in-store. First of all your returns must be valid as per the Nordstrom Return Policy. Then after, your refunds will be credited to either to your original form of payment Payment method which you used while purchasing or Gift card.
For gift items, the refund will be only given in the form of a Nordstrom Gift Card. Furthermore, if the payment was made from Credit Card while purchase, the refund will be credited within 14 business days. If you could not provide the receipt or any other proof of purchase packaging slip you will be given the refund in form of Nordstrom Gift.
The refund value will be the current selling price of that item. In this case, you have to provide Nordstrom your Government ID proof for the return to be processed. Nordstrom is an American luxury department store chain, which is famous for footwear, clothing, handbags, jewelry, accessories, fragrance, and cosmetics.
Nordstrom rack operates stores in 32 U. If you are not getting satisfaction with your purchase product and want to return it? Or order the wrong product? Here we explain how to do it, you just need to read the Nordstrom rack return policy and you will get your solution. You can also return worn items after a year. I know people can really take advantage of this policy, and I just want to do the right thing. I assume they did make this policy knowing people will take advantage A year and a half ago I bought Ugg slippers and a few months later the fur was getting ripped so I exchanged them since I felt the quality was lacking.
Then again technically I can exchange it for no reason. Back to top. Tue, Jan 19 , am Email them and tell them the truth and let them decide. They'll likely take it back. Tue, Jan 19 , am You wore it a year. Call it a day. Tue, Jan 19 , am No shoe that's worn often is supposed to last more than a year. Tue, Jan 19 , am I have ugg slippers that are like 3 months old and they are rally worn looking. This is how they wear.
I keep buying them anyway, too comfy not to Tue, Jan 19 , am I replace my Ugg slippers about every year to 18 months. I would never think to return them.
Tue, Jan 19 , am I'm a big returner. No - I would never return slippers that are 1. Service leads volume as Stephany Pierce would always say!!!! Defining what service is not letting a customer get a free merchandise or returning something with no proof no service is a standard where the elite feel elite anyone has this access because they are value regarded and respected as a customer who appreciate what nordstrom has to offer.
This new method isn't bad, but lately how its been delivered makes it look really bad!!!! Ie when a customer is purchasing introduce the nordstrom card and say we have a policy where we return on the card you use this makes it easier for you to track ur purchases and the return policy so much more convenient. Make it about the customer and not as if they may have been a scammer!!!! Really sucks. Lost a customer over this one. I purchased a large designer item with my debit card that was stolen and so I told them I have a new card.
Despite me having my receipt, tags item all in tact the woman refused to return it to a different card. Which is really not smart making that decision. Im sure there are plenty of people who will run into this problem.
I did not want a gift card what so ever. I paid debit I wanted it back on my debit. Why should they hold my money hostage like this. Even Macy's would had called a manager to fix that issue. Nordstrom does not realize how many people are going to be upset over the new strict policy which basically trumps the old open policy which is why I would buy from Nordstrom to begin with.
No one else had that policy, now guys its over. Dont even try and return an item without a receipt or tag either I saw a woman next to me almost in tears trying to return a sweater she needed them to look up to verify she bought it and they were asking her every known question to man like some sort of interrogation.
It was unbelievable and showed me a lot about the stores new image. Then after they got finished grilling her they needed her photo id and i overheard her getting a store credit for a fraction of what she even paid. So for those that think they can breeze into Nor-dies and take anything back you are dead wrong. The staff are trained to be very firm borderline rude and offensive and very unbelieving of customers. The woman looked like she was almost in tears over the matter and left completely embarrassed.
How is that good customer service. I probably should of minded my own business but good lord I can name 4 retailers known for stricter return policies who would of helped that return situation so much better, faster and more ethical. Nordstrom Ill take my business which was a lot else where.
As of April 30th Nordstroms only gives back cash if you paid cash. Debit and credit card purchases go back to the card you paid with. I think the ease of returning an item to Nordstrom all depends on the location and management. Some stores just refuse to return anything and some stores are helpful in returning an item. I had an item I had to return I went to south center in tukwila Washington and had to speak to manager and still denied to even exchange my item that had the box with sticker on it too.
Not my fault it didn't pop up in the system. I went to the Bellevue store later that weekend and my item was taken back quickly and without making a big deal about it and embarrassing me.
Talk about night and day. Also the manager sue jui is horrible at south center pure devious cow. Really hates life I think. On Christmas Eve my wallet was stolen and to get home I would've to return the jeans I bought at Nordstrom. I had just bought them and had tags receipt. I didn't see the big deal. Well sue made up some policy that is total bs. No returning items on the same day. Of course as soon as I told her what happened to me in the mall. She would not. So I had to wait outside the mall until my husband came to pick up me and my son after the mall closed.
Ruined my Christmas Eve. I asked customer service and store manager later and I was told sue had been wrong. Bought 3 pair of very expensive sunglasses at Norstrom Paramus NJ a few months back. One of the glasses kept breaking screw so on my lunch break I went in to exchange for the same pair. The sales man made a huge deal about it didn't have the receipt in front of so many customers I was so embarrassed.
He called the manager and they made me take out all of my credit cards to check the purchase after I told them that my wife had made the purchase on her card.
I just missed the salesman that I bought the glasses from so I had no help. Needless to say I left the store with the broken pair of sunglasses after the manager said "sorry go get a repair kit at a cvs or call Marc Jacobs for a refund".
I was going to buy a few more sunglasses for my Bahamas vacation but will now take my business to Neiman Marcus. Norstrom used to be wonderful with their customer service and appreciation. They are terrible now. You lost a huge shopper today along with my family.
I've been purchasing from Nordstroms and Nordstroms. One time in ought a dress, and the first time I wore it, the zipper stuck and I couldn't get it off even with a friend's help. Since I was nearby, I actually wore it to the store. They had to cut it off me but still gave me a full refund! If your returns are legitimate, then I've found hem to be quite reasonable and helpful. I tried to return some jeans with no receipt, however l used my credit card to make the purchase.
For some reason the info could not be found. I did not leave the store until l had my refund. Never again will l shop at Notstroms. They are not the company they use to be. He did not like the color so I wanted to exchange got different color. It has every tags,, Nordstrom price tag and return sticker on the back. Never been worn. Remind you a brand new store in Torrance California did not take it back.
She had said she can't find a code in the computer. She can't do anything for me. I left the store and I never go back again. Regardless Nordstrom or not I did not like the treatment in the brand new store. As somebody mentioned earlier the Nordstom is not a same as it was before. It used to be friendly doing everything for its costumer. They really should, for that amount of money as they sell items for. My wife works in the cosmetics department at a Nordstrom store.
For all of the comments below about Nordstrom not really honoring their return policy, she can tell you how often people ABUSE the policy. They'll buy some kind of cosmetics product, use 95 percent of it, and then claim "oh, it made my skin break out", or some such nonsense. Here's a clue: if a product like that is going to make your skin break out, you know it right away, not months and sometimes longer! Or, they'll buy something during a "gift with purchase" promotion, only to later return the product and keep the free gift.
It's unfortunate, but that's just how people are nowadays. Nevermind that it goes against my wife's commissions every time this happens - and it happens a lot. And if you think she's getting rich at Nordstrom, you're quite naive.
So, cry me a river about complaints about their return policy. There's far more abuse in it than people who find themselves on the wrong end of a purchase they can't return for this reason or that. Its a pick and choose deal with them. I bought a bag a few years ago, had tags like new condition with the receipt. My return was refused because they "didnt carry lamb anymore".
Clerk was very "um yeah, no" attitude, very bad experience, she had a condescending tone and kept saying "so um, ya-h" like that. It developed 2 tiny holes near the bottom front.
I tried to exchange it, but I didn't save the receipt, so they said that I could not exchange it. Just be careful when buying anything at Nordstrom. It is kind of a risky thing to do. You could lose all of your money if you don't keep your receipts. Nordstrom is not what it use to be. I bought several pairs of TOMs from Nordstrom and had a pair fall apart. I never I never had a problem. I was told by Nordstrom to send them in and they will exchange them Long process for nothing!!!!
I called prior to going down to the store and explained that I had lost the receipt in the move. I have never returned anything before to Nordstroms. The clerk assured me that I expected more from a store who's ratings are among the best. I was dissatisfied with the bag. So I decided to return it. I lived in California at the time. I had a job offer Needless to say the returning of the bag was put on the back burner. I got settled I now have some time to return the bag I bought in Las Vegas only to find out Ive never returned anything before.
So I took the bag in looked around I'm a good They sent the wrong boots. I returned them to the store and asked them to reorder the right It is really surprising that they let a pair of really worn boots ship out.
I've become a faithful Nordstrom customer after purchasing from their stores over the years. Any time there was ever any issue with.
I have never been disappointed, and Full refund. After they were worn! Of course, some people could abuse their system this way Complete Nordstrom customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp. See detailed Nordstrom customer service rankings, employee comments and much more from our sister site. Home » Nordstrom Returns and Refunds. Nordstrom Returns and Refunds.
Nordstrom Policies Add a Comment. View complete Nordstrom Return Policy. Consumers who have purchased products from Nordstrom and wish to return them will find the exchange and return process of this major retailer to be easy and customer-friendly.
If the item was bought at a Nordstrom store, all that is required for return or exchange is to bring the item to a nearby store along with the original receipt or packing slip and the credit card used in the transaction. Handling returns and exchanges online is an easy process as well. Customers who don't have order information or a Nordstrom account can print out blank return forms and labels on Nordstrom's website.
Customers who are trying to return oversized, edible or otherwise unusual items should call the customer service telephone number at Nordstrom for assistance. Read complete comment. Contact Information Complete Nordstrom customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp. Scoreboard Ratings See detailed Nordstrom customer service rankings, employee comments and much more from our sister site.
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