Study the total number of feedback comments, as well as the percentage of positive feedback to total feedback. Also look at the type and number of items sold and compare the information to what the seller offers. Read through the comments and see what other buyers have said about the seller.
For example, you want to determine customer satisfaction with the timing of shipments, the way items are packaged, and the overall buyer experience.
Also look at comments left by the seller for their buyers. Is he polite, thankful, and appreciative of buyers? If other buyers have had positive experiences with the seller, you will likely have the same experience. A good feedback score is 98 percent or higher. You can still buy safely on eBay from sellers with lower scores, just be sure to do your homework and check them out.
Sometimes legitimate circumstances occur, and sellers work hard to overcome bad feedback and improve their standing on eBay. Never accept offers to buy outside of eBay. Some unscrupulous sellers will try to get buyers to purchase items off of eBay. Sellers can bypass eBay fees by moving the transaction from the site. This is a big violation and can result in suspension from eBay. Always complete the transaction on eBay, through Paypal. You'll find stars next to the four different aspects, with 5 stars being the highest rating.
Sellers can become Top Rated, provided they meet eBay's highest levels of customer service. A seller has to have an active eBay account with many transactions and meet all eBay requirements for defect rate, cases closed without seller resolution, and late shipment rate. This means that the Top Rated Seller quickly handles the order, sends the package without delay, and takes responsibility for the proper quality of the items.
The Top Rated Seller badge is awarded to the Top Rated Seller only if they offer the same or 1-business-day handling time and day or longer free returns. The Top Rated Plus badge is displayed in search results and in the item description. Skip to main content. How to Find a Trusted Seller Seller ratings and feedback scores can help you shop with confidence. In Search Results Once you have entered the name of the product in the search box and clicked Enter, eBay will provide you with search results:.
How to search for items from specific sellers only If you want to shop from a specific seller, use the Advanced search option. On View Item Page On the View Item Page, in addition to item details, such as price, condition, and shipping options, you can also find information about the seller that will help you shop with confidence.
Never agree if a seller offers to complete the transaction outside eBay. We will be able to protect your purchase only if the transaction was made on eBay. On the Seller's Page Finally, you can access the seller's page by clicking on the seller's name.
The Save this seller feature makes it easy to: View all your saved sellers in one place Access all items available for sale from a selected seller Add personal notes about a seller you liked Manage email communication with your favorite sellers Use the My saved sellers list option in Advanced search.
Member since shows when the seller started selling on eBay. Sellers should always check their bank account to confirm the payment has been received before dispatching an item, to avoid being caught out by fake payment emails.
Use a secure password for your eBay account, and not the same one that you use elsewhere. If you have trouble remembering your complicated, unique password or even coming up with one in the first place , consider using a password manager like Bitwarden. This can generate complex credentials, synchronise them between computers, smartphones and tablets, and enter them on websites automatically.
If you do receive an email purporting to be from eBay encouraging you to log in to your account, always open a web browser and type the web address yourself. Never click the link in the email. Look for the email address it has come from.
Compare it to previous emails you received from eBay — is it from the same address? This one should be common sense. If you are on eBay to buy an item then all your dealings should be on eBay using the tools provided by the platform. If the seller asks you to send them money directly outside of eBay for a cheaper deal then you steer clear of that because, in case of a scam, eBay will not be able to help you recover your money.
Never deal outside of eBay with an eBay seller. Ask them to carry out all their proceedings on the platform to ensure both your safety. If you are a seller, then eBay is definitely not so safe for you. For this, I recommend that you do your due diligence before selling any items on eBay. First of all, you need to research all the common scams running on eBay.
Research about the scams that are related to whatever you are selling. If the signature of confirmation is not available because the delivery man forgot it or whatnot then you are out of luck because eBay will side with the buyer. If the buyers receive the item but feel unhappy with it, then they have days to return the items. However, they can not just return the item for being unhappy with it; they need a legit reason for return which can be anything like broken items, mismatched descriptions, wrong images, etc.
If they can prove that you mislead them with false images or deceptive descriptions, then they will win the dispute. So, you need to make sure that all the details on your product page are original.
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